90-Day Free Returns, Exchanges & Peachcup Fit Guarantee
We want to help you find the Peachcup size and firmness that fits you best. Peachlife offers free returns and exchanges for 90 days after your order is delivered.
Our 90-day Peachcup Fit Guarantee applies even if your Peachcup has been opened and used to test the fit. If the size or firmness is not right for you, contact us within 90 days and we will help arrange the appropriate return, exchange, replacement, or refund.
How to Start a Return or Exchange
To request a return, exchange, replacement, or refund, contact us at customerservice@peachlifeinc.com.
Please do not send any item back without contacting us first. We will review your request and provide the appropriate instructions. If a physical return is required, we will confirm the return instructions and any applicable return shipping details.
Authorized returns may be sent to:
Peachlife Inc.
1825 Ponce De Leon Blvd Unit 118
Coral Gables, FL 33134
United States
Items sent back without first requesting and receiving return instructions may not be accepted.
For eligible returns and exchanges, Peachlife will cover the required return shipping costs.
Peachcup Fit Guarantee
Peachcup menstrual cups are covered by our 90-day fit guarantee even after opening and use for fit testing.
If your Peachcup size or firmness does not feel right, contact us within 90 days of delivery. We will work with you to determine the appropriate solution, which may include an exchange, replacement, return, or refund depending on the circumstances.
Other Products
For products other than Peachcup menstrual cups, items generally must be returned in the same condition in which they were received, unused and in their original packaging, unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law.
Proof of purchase or your order information may be required when requesting a return, exchange, replacement, or refund.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or incorrect. We will review the issue and work with you to make it right.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including gift cards, custom or personalized products, hazardous materials, flammable liquids or gases, and certain personal care products where return restrictions are necessary for hygiene or safety reasons.
These personal-care return restrictions do not apply to Peachcup menstrual cups covered by our 90-day Peachcup Fit Guarantee.
If you are unsure whether a product is eligible, contact us at customerservice@peachlifeinc.com before sending anything back.
Exchanges
Peachcup exchanges are free within 90 days of delivery. If your size or firmness is not the right fit, contact us and we will help you find a better Peachcup option.
Do not mail your current product back unless we specifically ask you to do so. If a physical return is required, we will provide the appropriate instructions.
Refunds
If a refund is approved, it will be issued to your original payment method. We will notify you when your refund has been processed.
Refunds are generally issued by Peachlife within 10 business days after approval. Your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at customerservice@peachlifeinc.com.
Contact Us
For questions about returns, exchanges, replacements, refunds, or your Peachcup fit, contact us at customerservice@peachlifeinc.com.
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.
